Responsible gambling

• Responsible Gambling at Pullman Reef Hotel Casino

  At Pullman Reef Hotel Casino, we take our responsibility to support responsible gambling very seriously. We understand that problem gambling can have serious consequences for individuals and their loved ones.

  If you are concerned about your own or someone else's gambling habits, there are resources available to help:

  • Gambling Help Queensland: a free and confidential service that provides counseling and support for individuals affected by problem gambling.
  • Lifeline: a national crisis support line that can provide immediate assistance and connect callers with local services.

  In-Venue Support

  At Pullman Reef Hotel Casino, our staff are trained to recognize the signs of problem gambling and will provide guidance on responsible gaming practices. If you would like help setting limits or taking a break from your account, please don't hesitate to speak with one of our friendly staff members.

  Tools for Responsible Gambling

  • Deposit Limits: You can set a deposit limit for your gaming activities at Pullman Reef Hotel Casino. This will prevent you from making excessive deposits and may also trigger alerts when you approach the limit.
  • Time-Outs: If you feel that you need to take a break from gambling, you can temporarily self-exclude yourself by contacting our Customer Support team or visiting our website.

  Self-Exclusion

  If you believe that your gaming habits are becoming problematic and would like to exclude yourself permanently, please contact us for further assistance. This will prevent access to all accounts held under your name.

  Additional Resources

  For more information on responsible gambling in Queensland or to speak with someone about problem gambling:

  National Gambling Help Hotline: 1800 858 838 (free call)
• Gambling Help Online
• Lifeline Australia